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Monarch Group Hotels: A Year of Growth, Innovation, and Personalized Hospitality

Monarch Group Hotels: A Year of Growth, Innovation, and Personalized Hospitality

Unprecedented Growth in 2023

In the extraordinary year that unfolded in 2023, Monarch Group Hotels experienced unprecedented expansion, marked by the incorporation of four new hotels, two banquets, and a restaurant. This strategic diversification elevated our portfolio to an impressive total of 23 properties. Demonstrating a commitment to versatility, we ventured into distinctive offerings, including Monarch Stays, In-House Sweets, In-House Bakery, Lunch Box, Riva Spa – Absolute Wellness, and the introduction of a comprehensive Loyalty Program.

Strategic Additions: A Closer Look at Our Expanded Portfolio

Our expanded portfolio includes the following noteworthy additions:

  1. Monarch Montvert, Rabale (33 Keys)
  2. The Monarch, Turbhe (66 Keys)
  3. Serenity, Viman Nagar (24 Keys)
  4. Monarch Guestline, Magarpatta (35 Keys)
  5. In-House Sweets (Awaiting Distinctive Name)
  6. Monarch Lunch Box
  7. Riva Spa
  8. Monarch Stays
  9. The Idea Lab
  10. Skye Banquets by Monarch
  11. Loyalty Program

This expansion not only broadens our physical footprint but also enhances our service offerings, ensuring a comprehensive and sophisticated guest experience. Each addition is a testament to our commitment to innovation and meeting the diverse needs of our esteemed clientele.

Technological Evolution for Seamless Service

Embracing the spirit of technological advancement, we’ve elevated our services by upgrading software across various domains, including Channel Management, Property Management, CRM, Marketing, and Sales. Our commitment to providing seamless service remains steadfast as we continually strive to enhance the guest experience through cutting-edge technology.

Vision for 2024

As we reflect on the achievements of the past year, we eagerly anticipate continued growth and success in the coming years. Monarch Group of Hotels remains dedicated to setting new standards of excellence in the hospitality industry, offering not just accommodation but a holistic and tailored experience for our cherished guests

As we set our sights on the new year, our goals are focused on elevating guest experiences. We aim to expand our frontiers in the State of Gujarat, and tailor services meticulously, catering to individual preferences in spa treatments, activities, events, dining options, and room services. Leveraging loyalty programs, we intend to offer personalized benefits such as room upgrades and exclusive amenities. Effective communication throughout the guest journey, from pre-arrival to post-departure, will be a priority, accompanied by customized offers based on individual preferences.

Expanding Frontiers: Monarch Group Hotels Unveils Ambitious 2024 Ventures

In the wake of a year marked by unparalleled growth, Monarch Group Hotels is poised to elevate its presence with a series of upcoming projects in 2024. These ventures signify our commitment to innovation and the relentless pursuit of excellence in the realm of hospitality. Here’s a glimpse of what lies ahead:

  1. Serenity by Monarch, Jamnagar (45 Keys): Embracing tranquillity and sophistication, Serenity by Monarch in Jamnagar promises an intimate retreat with 45 meticulously designed keys.
  2. Pimpri (Upcoming Location – 138 Keys): Located in Pimpri, our upcoming project with 138 Keys is set to redefine luxury with a unique identity that reflects the essence of its surroundings.
  3. Kharadi (Upcoming Location): Nestled in the vibrant locale of Kharadi, our new endeavor will showcase a harmonious blend of modernity and local charm, offering an unparalleled experience.
  4. Hinjewadi (Upcoming Location – 92 Keys): In the heart of Hinjewadi, Monarch Group Hotels is crafting an exceptional space with 92 Keys that harmonizes with the dynamic energy of this bustling area, catering to both business and leisure travelers.
  5. Chakan Phase 2 (Upcoming Location – 84 Keys ): Set against the backdrop of Chakan, our upcoming project with 84 keys is envisioned as a haven of comfort and sophistication, promising a distinctive hospitality experience.

As we embark on this journey of expansion, Monarch Group Hotels remains committed to setting new benchmarks in the hospitality industry. Stay tuned for the unveiling of these remarkable projects, where luxury meets innovation, and every stay is a testament to our unwavering dedication to excellence.

Guest-Centric Personalization

Creating comprehensive guest profiles that include personal details, travel history, feedback, and preferences will be instrumental in delivering personalized experiences. Recognizing special occasions and surprising guests with personalized gestures like cards, gifts, or complimentary services will be a hallmark of our hospitality. Staff training to interact with guests in a friendly and attentive manner, empowering them to enhance guest experiences, is a key focus.

Continuous Improvement and Sustainable Practices

Embracing a commitment to sustainability, Monarch Group Hotels plans to adopt eco-friendly practices and implement green initiatives to reduce our environmental impact. Continuous feedback collection and improvement strategies will measure guest satisfaction, identify areas for enhancement, and ensure a commitment to excellence.

Strategic Planning for Industry Leadership

In our pursuit of excellence, market positioning analysis will be conducted to evaluate strengths, weaknesses, opportunities, and threats in relation to competitors and target markets. Incorporating revenue management principles will optimize pricing, inventory, and distribution strategies, maximizing profitability. Supplier partnerships will be re-evaluated to secure better terms and conditions, reducing costs while ensuring quality and reliability.

Anticipating a Stellar Year Ahead

To conclude, we are embarking on a Journey of Excellence. As we bid farewell to a successful 2023, Monarch Group Hotels is poised to embark on a journey of excellence in the new year. Our commitment to personalized service, sustainability, and continuous improvement reflects our unwavering dedication to making every guest’s stay an unforgettable and uniquely tailored experience.

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.