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25 Oct

Monarch Guestline, Magarpatta

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10 May

The Monarch Turbhe

Overlooking the bustling city of Navi Mumbai, The Monarch, Turbhe just opposite Turbhe Railway Station is a perfect getaway for any Corporate as it is located in the Hub of MIDC Turbhe, like it is known The Monarch Trademark is to own properties in MIDC areas. What is different this time is bringing you the  […]

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12 Apr

Viman Nagar SERENITY BY MONARCH

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17 Feb

Montvert Rabale

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4 Feb

CenterPoint

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4 Feb

Monarch Express

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12 Jan

Serenity by Monarch

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12 Jan

Monarch Montvert

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12 Jan

Monarch Guestline

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12 Jan

SkySuite by Monarch

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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