Where Hospitality Matters

Monarch group of hotels logo

Work With a Global leader in Hospitality

Earn & Learn

Kickstart your career with Monarch’s internship program where you can Earn and Learn simultaneously.

Seize the opportunity to launch your professional journey with one of the top hotel brands.

Life At Hotels Monarch

GROWTH & MOBILITY

MGOH offers focused mentoring and training to enrich both professional and personal development among its associates.

BENEFITS

Enjoy the luxury and hospitality of our hotels with the Special Employee Benefit coupled with offers at restaurants, spas, and salons.

DIVERSITY & INCLUSION

Embracing all is at the core of our philosophy and we believe it to be the reason for our success.

LEARNING & DEVELOPMENT

Our holistic approach to transforming our associates into well-rounded professionals, who emerge as leaders is what drives their immense loyalty.

RECOGNITION

We recognize the excellence of our associates through various platforms with our Employee of the Month and Year Certificates being the key recognition platform.

WORK ENVIRONMENT

Giving four days off a month is just one of the many commitments that we have taken to make sure that each associate has a healthy and balanced lifestyle.

Current openings

Hotel resort

Dedicated to your peace of mind

Front Office Executive [FOE]

  • Excellent interpersonal communication and customer service skills.
  • Maintains professional appearance and demeanour at all times.

 

Reservation Executive [CRE]

  • Excellent interpersonal communication and customer service skills.
  • Maintains professional appearance and demeanour at all times.

 

Human resources Executive [HRE]

  • This is a full-time on-site role for a Human Resources Executive.
  •  HR management, HR operations, employee relations, HR policies.

 

Nasir Ali Shaikh

HR & Admin Manager

Testimonial

EMPLOYEE TESTIMONIALS

It fills me with immense pride and gratitude to be a part of MGOH. I have always received continuous support and patronage from the management.
What sets us apart is our unwavering commitment to personalized service.
Vasant Raj Nair
Unit General Manager
MGOH is like my baby. I have grown with it. Amazing opportunities and recognition have been received here. Being grateful always to the young leaders here.
Dharma Kotian
Corporate Project Manager
The journey from being a newbie in the hospitality industry to becoming the Content Head till now has been enriching and rewarding. I feel assured and secure. The work culture is very positive and growth-oriented.
Purnima Lodha
Content Head & Revenue Executive
I love my job. It gives me a sense of pride & self-belongingness that my contributions have an impact on a larger scale. I have got the freedom to experiment with new dishes that I make.
Durga Khadka
Corporate Chef

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Roles & Responsibilities

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone at the front desk.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Well versed with all the softwares and systems of the front office.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, spa reservations for guests
  • Checks out guests and inquires about their stay.
  • Promotes and upsells other services of the brand to increase awareness.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. 
  • Coordination with other central departments- sales, reservation, etc.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.
Monarch group of hotels logo

Unlock your full potential & embark on a fulfilling journey with us.

Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.