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Ensuring Safety and Hygiene

Ensuring Safety and Hygiene: The New Norm in Hospitality with Monarch Group of Hotels

In a significantly challenging environment, the hospitality sector is leading the way in adjusting to the new norms. The concerns of passengers who want comfort and security on their travels have shifted to include safety and hygiene. That’s why, Monarch Group of Hotels is standing out in this altered environment by guaranteeing a visit that not only exceeds expectations but also puts the safety and well-being of its visitors first

 

Modern Sanitization Techniques

We at Monarch Group of Hotels are aware of how the requirements of our guests are changing. Our use of advanced sanitization procedures is evidence of our dedication to their requirements. From the time you enter our lobby to the space within your room, every inch is meticulously cleaned, just to maintain your safety. To ensure that guests have a comfortable and secure stay, our committed staff members also get extensive training.

 

The Seamless Experience with Contactless Technology

The Monarch Group of Hotels has embraced contactless technologies in order to reduce physical interaction and guarantee a seamless experience. Using their smartphones, visitors can easily manage every aspect of their stay, from ordering room service to checking in. This improves convenience while lowering the danger of transmission and conforms to the new standards for cleanliness and safety in the hospitality industry.

 

Wellness-Focused Amenities

Our top priority is your well-being. The Monarch Group of Hotels takes pleasure in providing above-average wellness-focused amenities. With the latest technology in our fitness centres, you can maintain a healthy lifestyle even when travelling. You can also indulge in a luxurious and safe experience while unwinding and revitalising in our spa’s well-maintained environments.

 

Delicious Food with a Safety Guarantee

Savour a culinary adventure at our on-site restaurants, where superior cuisine and safety are combined. The strictest hygienic guidelines are followed in our kitchens, guaranteeing that each meal we serve is not only delicious but also a reflection of our steadfast dedication to guest safety. With us, you can discover a world of tastes without sacrificing your health.

 

Ready to BOOK Your Hygienic Stay? 

Choose the Monarch Group of Hotels as you set out on your travels for an experience that not only embodies luxury but also guarantees your safety at all times. Redefining standards and setting the bar for excellence in a world that is constantly changing is what our dedication to the new hospitality norm is all about. It’s not just a reaction to the times, It’s a promise to our guests.

When you make a reservation with Monarch Group of Hotels, you’ll be embracing a new era of hospitality where cleanliness and safety come first, making sure that your trips are not only safe but also unforgettable. Join us to discover the hospitality of the future—your luxurious and well-being retreat.

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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