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Feeling of Pride and Gratitude

Feeling of Pride and Gratitude …Celebrating 77th Independence Day!

Independence Day reminds every Indian of the beginning of a new era, the start of a new life free from bondage and slavery. It is for the same reason that Independence Day is given so much importance and is celebrated in a very grand manner across the country.

 

The Hospitality Industry is not left behind either as India is an epitome of the culture of hospitality and tradition. We are known the world over for our unmatched hospitality which is said to be caring with the adage ‘Guest is God’. We, at Monarch Group of Hotels, also believe in the spirit of Indian Hospitality and celebrated Independence day with great pomp, zeal, pride and gratitude. All the properties were decorated with tricolour themes. All the decoration done by the staff was hand-made based on the theme of tricolor.

 

Flag hoisting is the moment of pride and all our employees experience this on independence day. All the properties of the Monarch had arranged for a Flag hoisting ceremony to showcase the amount of love we all have for our nation. Staff had also arranged for cultural events primarily consisting of singing, dance, drill by the security guards and speech by the GMs. To add to the celebration mode, we have run an offer of 60% off on direct booking on our website for all our potential guests. As it is rightly said, “True independence and freedom can only exist in doing what’s right.” Being a part of the Hospitality Industry the onus lies on our shoulders to provide the right kind of hospitality to all our guests so that they feel free to express their experiences. Our aim at Monarch Group of Hotels is to build a robust industry and uphold our unique culture of caring hospitality.

 

Be a part of Monarch and relish our hospitality this Independence Day at special offers and discounts! Celebrate Freedom with Us!

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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