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Monarch’s Journey at MIDC Rabale …growing along with growing industrialization!

The ultimate resource in economic development is its people. It is people, not capital or raw materials that develop an economy. Rightly said it is important to take care of the people who are working in these industrial sectors. With this thought in mind in the year 2018, Monarch Group of Hotels (MGOH) began its journey at MIDC Rabale with our first property – Monarch Guestline with 20 keys along with an In-house restaurant ‘Surbhi Malvani’.
MIDC Rabale located in the Thane district of Maharashtra is a progressing hub in all areas may it be Industrial, Transportation or Residential. Maharashtra ranks second in India in the Industrial sector. It is the backbone of the Indian economy. If India grows at 8 percent then astonishingly Maharashtra’s growth would be at least 10 percent as it is the gravitational centre of the country. One of the factors that has made the state’s position so powerful is its strong infrastructure, an ideal destination for setting up of industries. In Rabale, all the mentioned necessities are available for it to be an Industrial hub. And there are industries and corporate sectors, undoubtedly the Hospitality Industry would be required to cater to the needs of the Man Power.

Post the launch of Monarch Guestline which is an economically friendly property, MGOH has seen only success and growth. In the year 2020 we came up with another property with luxurious amenities named The Monarch, Rabale with 55 keys along with an In-house restaurant ‘pierONE’ due to the requirement of the Corporate Sector. We have brought luxury for our guests with the property at an affordable cost.
We didn’t stop here as the growth in MIDC Rabale is immense as per statistics IT sector has increased to 200% in the last 10 years. Companies like Reliance, Accenture, Mastek, Infosys, Microsoft, Wipro and many such have their hub here. We understood their requirement and this year in the month of January launched another boutique property with 33 keys decked up with French European Style decor named Monarch Montvert, Rabale.
In short, Walking on the path of progress along with the Industrial Areas of MIDC especially Rabale to cater to multiple Corporate Hospitality needs! Enriching stays of multiple corporates – Monarch Group of Hotels – Where Hospitality Matters!

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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