Where Hospitality Matters

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The Monarch Experience : Testimonials

Testimonials from Satisfied Guests and Memorable Stays!

Welcome to the Monarch Experience! At the Monarch Group of Hotels, we work hard to provide our visitors with experiences they won’t soon forget, making sure their stays are nothing short of spectacular. From opulent lodging to faultless service, we take great delight in providing an experience that goes above and beyond. Before you believe us, hear from some of our satisfied guests themselves.

Let’s Explore the Testimonials

Good Food and Great Services: For the Monarch, Chakan

“We were a group of 10 and stayed here for 3 nights for an event nearby. As far as location is concerned, it is right in the heart of Chakan and very close to renowned companies and industries. The service was good. The food during both breakfast and dinner was good. There was a lot of variety on the buffet. Sachin, the food and beverage manager, was always around, checking on the guests and their needs. The entire staff at Pier One was very helpful and alert to the guests’ needs. Mamta, at the front office, was very helpful. Moii at the spa was good too. Thank you, Team Monarch! We recommend this hotel if you want to stay in  Chakan.”— Sakshi_253

Top Services For Business Stays: For The Monarch, Rabale

“It was an excellent stay with Monarch Rabale. The food quality is awesome, the staff is very competitive, and the rooms are neat, clean and tidy. Front Office staff Burnali, Nikhil & Mahendra Lakhan delivered outstanding service. Vincent Sebastian.”. — Mahendra L

Best in Navi Mumbai: For Skysuites by Monarch

“Beautiful view

Amazing location

Clean, comfortable rooms

Delicious Food 😋

 

True to their name, they are actually ‘SKY” suites. We were on the 27th floor, and the view was breathtakingly beautiful.

 

If it’s Navi Mumbai, it’s got to be SkySuites by  Monarch.”— RupsRhythm

Comfortable Stay with the Best Experience: For the Monarch, Turbhe

“Rooms are too good with carpet. The view is amazing, and the staff is well professional. The quality of the food is good.

Well-furnished rooms.

 

I will visit again and also tell my office staff to book this hotel during their future visit to Navi  Mumbai.” — Manish G

Friendly Staff: Monarch Montvert, Rabale

“Well, to start with, I would appreciate their manager and staff, who were nice and cordial during check-in and then the ambience. All I would say is, if you are looking for a nearby stay, go for them; they are the  best.” — LalithaaX 

Wonderful Hotel in Pune: For Serenity by Monarch, Baner

“A wonderful hotel in Pune, well worth the price! The room was super clean and of great quality. The hotel has excellent staff, who were very accommodating and made me feel welcome here. I especially enjoyed the food that was served during my stay. I will definitely book again next time I pass by  Pune.”— Aashi

Clean Rooms and Cooperative Staff: For Monarch Centrepoint, Dahanu

“The hotel is only 2km from the beach. The hotel rooms were clean, and the staff members were very cooperative. Worth visiting the hotel!” — amolrahatekar1

Delicious Food & Best Hospitality

“The hotel is located in the heart of the Magarpatta city, so it is easy to arrive and find the place. The hotel is pretty clean and the rooms are spacious, neat and tidy. The food of the restaurant is awesome, you don’t have to find any other place. I would recommend this hotel for a pleasant stay and delicious food. The hotel staff is so cooperative and has excellent hospitality”. Sachin Zaware

Visit us to experience true hospitality!

At Monarch Group of Hotels, we’re proud to give our visitors experiences that are unmatched. We are dedicated to going above and beyond your expectations and creating lifelong experiences from the time you arrive until you leave. Whether you are travelling for work or pleasure, allow us to extend a warm welcome to you as a member of the Monarch family and take you on an experience of unmatched elegance, comfort, and hospitality. Book your stay today!

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.