Where Hospitality Matters

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The Power of Loyalty in Hospitality

The Power of Loyalty in Hospitality: Unveiling Monarch Elite Club

In the hotel industry, loyalty is a powerful force that creates complex relationships between hotels and guests in a world full of options. Fundamentally, loyalty is a feeling of trust, dependability, and community. When guests decide to stick with a hotel, they are effectively investing in a relationship based on satisfaction and understanding. This connection is about the whole experience, the sense of being respected and understood, not only about the quality of services.

 

Imagine entering a place where every visit, every meal, and every second becomes an occasion to enjoy a universe of unique benefits and limitless rewards. Welcome to the Monarch Elite Club, a remarkable initiative carefully developed by the exclusive Monarch Group of Hotels, where loyalty goes above and beyond traditional expectations to provide you with an unmatched level of hospitality.

 

Come experience the Royal Treatment

It’s not only about getting into the Monarch Elite Club; it’s about entering a world where kindness and exclusivity coexist. And the best part? It’s completely FREE! This exclusive club’s doors are flung open, and you will be greeted with open arms and given 100 points right away just for signing up. It’s the beginning of an incredible journey filled with privileges and first-rate encounters.

 

Earn, Redeem & Enjoy

The Monarch Elite Club is a way to easily collect rewards. Your points increase with each direct booking made within the Monarch Group of Hotels, adding a personal touch of appreciation to each stay. Your account will be adorned with additional points as you interact with us; these points can then be converted into keys that open a wealth of advantages.

 

Your points aren’t just points; they’re the currency of luxury, with benefits like complimentary hours at our opulent hotels, delicious meals at our best restaurants, and a variety of custom services. We take pleasure in making sure that each point you earn results in an experience that goes above and beyond anything you could have imagined.

 

Monarch Group of Hotels: Where Loyalty Reigns

Nestled in the centre of the hospitality sector, the Monarch Group of Hotels is a shining example of unparalleled standards and steadfast commitment to producing extraordinary experiences. We are more than just a variety of luxurious accommodation options; we represent a dedication to creating lasting moments and cultivating relationships with our valued guests.

 

Our approach is centred around our deep gratitude for the customers that visit our locations. We strive to create a masterpiece of warmth and excellence with every visit, conversation, and experience that takes place within our facilities. Our goal is to surpass rather than merely meet expectations. Our commitment to exceeding expectations and delivering remarkable experiences leaves a lasting impression on our guests, even after they have left.

 

Join the Monarch Elite Club Today!

Set out on a journey where loyalty produces greatness. Become a member of the Monarch Elite Club and see how your travels become treasured memories. Sign up right now, and let the Monarch Group of Hotels improve your stay. Your devotion is something to be honoured, and our club serves as the blank canvas on which we depict your satisfaction. Come and experience with us the true power of loyalty!!

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Unlock your full potential & embark on a fulfilling journey with us.

Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.