Where Hospitality Matters

WHERE HOSPITALITY MATTERS! PRINCIPLE OF MONARCH GROUP OF HOTELS

Hospitality is one of the most resilient, adaptable and dynamic industries on the planet. It is an industry of constant change, where technology and innovation are being integrated to improve the guest experience. It means extending a welcome to travellers or offering a home away from home.

 

Hospitality is impossible to teach. It is ingrained in a person while they are raised in their home environment. It is nothing but making your guest feel at home. When it comes to Monarch Group of Hotels, our primary motive is to create an environment for our guests which makes them feel at home. Monarch Group of Hotels is built on the very essence of creating a second home for our guests. For us our staff is like our second family and so we believe in not losing them in the journey of progress. For us hospitality begins from one’s house, it reflects in our work. Every staff member puts in their whole heart to make sure that the guest is comfortable and leaves the property on a happy note to come back again.

 

Our very principle is highlighted and this is published in Hotelier India magazine giving more insight into our core belief.

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.