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YOUNG ENTREPRENEUR - MR. KAUSHIK KURKAL!

‘Successful entrepreneurs don’t wait for the perfect moment – they create it.’ And Mr. Kaushik, founder of the Monarch Group of Hotels, is one such entrepreneur who has created his mark in the hotel industry with his dedication, intelligence and great business acumen. His journey is an inspiration to many and his success story is worth reading. He was featured in Business Connect’s ‘CEO OF THE YEAR 2022’ edition.
Undoubtedly a great leader, visionary, team player and a charismatic personality who has worked smartly and diligently to make Monarch Group of Hotels a brand in the hospitality industry. With no background in hospitality, Mr. Kaushik has achieved something remarkable. He began by refurbishment of his aunt’s hotel in Navi Mumbai and in just mere 8 months the sales of the hotel escalated to manifolds, making it very clear for him where his interests lie. There is no looking back forthis young entrepreneur who has aimed to become a buzzing name in the industry.

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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