‘Teamwork makes the dream work and when the leader has a big dream and a good team, dreams turn into reality.’ The Monarch Group of Hotels is on the path of achieving its dreams and the first milestone to have achieved was receiving the ‘BEST UPCOMING HOTEL’ award at the Navi Mumbai Chambers of Business and Industries (NMCBI).
In a very short span of time, we have become proud owners of more than 20 luxury boutique hotels and marked our presence in the hospitality industry. This wouldn’t have been possible without the hardwork and dedication of the team that we have. Our 700+ employees are our strength who are working day in and out to enhance the services at the Monarch Group of Hotels and retain our customer base.
‘Acknowledging the good that you already have in your life is the foundation for all abundance.’, having said that we are extremely grateful to all our guests who stayed with us and gave us the chance to serve them the finest. We cherish each and every moment with our guests as we truly follow our motto – ‘Where hospitality matter’
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Roles & Responsibilities
Handling incoming reservation requests via phone, email, or online platforms.
Confirming reservations and sending confirmation details to customers.
Coordinating with other departments to ensure the availability of rooms or services.
Managing cancellations, amendments,refunds and modifications to existing reservations.
Maintaining accurate records of reservations and customer information.
Excellent communication and customer service skills.
Attention to detail and the ability to work in a fast-paced environment.
Proficiency in reservation management software and tools.
Develop hiring plans for every department in the hotel based on seasonal necessities.
Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
Assess, screen, and interview job candidates.
Work to onboard new hires to make them feel comfortable.
Report on employee turnover rates.
Managing the salaries of the employees.
Execute employee retention programs such as end-of-season bonuses.
Organize training programs for all hotel employees such as customer service skills training (soft skills training).
Serve as a liaison for employees who possess inquiries on job-related issues.
Collaborate accommodation, transport, and catering for our employees when needed.
Administer remuneration, severance, and benefits policies.
Make sure the hotel staff complies with relevant safety and health rules.
Arrange employee records such as contracts, and pay special attention to visas and work permits.
Maintain all employee appraisals as required by hotel management policy.
Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
