Where Hospitality Matters

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"Monarch Hotels: Where Opulence Reigns Supreme, Inviting You to Experience a Regal Symphony of Unforgettable Hospitality and Unparalleled Luxury."
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OFFERS & PROMOTIONS

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HOTEL SERVICES

Our Ancillary Services:

SPA & WELLNESS

Embrace the journey of self-care and renewal, and let us guide you towards a more radiant and revitalized you.
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Banquets

Guest accommodation, a well-appointed bridal dressing room, and valet parking to the seamless hosting experience.
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Suite Room

The Monarch consistently thrives to reinvent itself as a brand by creating appealing interiors in a creative format.
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pier ONE

An elegant multi cuisine fine dine restaurant at The Monarch, MIDC Chakan with lip smacking delicacies to satiate your taste buds.
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Our Restaurants

pier ONE

An elegant multi cuisine fine dine restaurant at The Monarch, MIDC Rabale &

The Monarch, MIDC Chakan with lip
smacking delicacies to satiate your taste buds.

Cabo Cruise

Thane’s First Flotel. Explore the 360 degree view of Gaimukh Creek with an

alluring green lush backdrop
while cruising on this first floating Restaurant of Thane.

Surbhi Malvani

Welcome to Surbhi Malvani Kitchen and Bar, where we bring you the authentic flavors of Konkani and Malvani cuisine right in the heart of Mumbai. Our fine-dining restaurant offers an exquisite selection of mouth-watering Malvani dishes that will tantalize your taste buds and satisfy your cravings for a rare culinary experience. Surbhi is more than just a meal – it’s an experience, cherished for its warm and welcoming staff, ample seating, relaxed atmosphere, and family-friendly ambiance. Whether you’re here for the food or the cozy vibe, Surbhi promises to leave you with lasting memories.

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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