Where Hospitality Matters

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"Monarch Hotels: Where Opulence Reigns Supreme, Inviting You to Experience a Regal Symphony of Unforgettable Hospitality and Unparalleled Luxury."
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OFFERS & PROMOTIONS

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HOTEL SERVICES

Our Ancillary Services:

Our Restaurants

pier ONE

An elegant multi cuisine fine dine restaurant at The Monarch, MIDC Rabale &

The Monarch, MIDC Chakan with lip
smacking delicacies to satiate your taste buds.

Cabo Cruise

Thane’s First Flotel. Explore the 360 degree view of Gaimukh Creek with an

alluring green lush backdrop
while cruising on this first floating Restaurant of Thane.

Surbhi Malvani

Savour an authentic taste of Konkani and malvani mouth watering cuisine at this fine
dine restaurant. Due to its contiguous location at Monarch Guestline, MIDC Rabale,
corporate workers can content their taste buds while at work.

Our Brands

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Unlock your full potential & embark on a fulfilling journey with us.

Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.