Where Hospitality Matters

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OUR BRANDS

We believe in catering to all kinds of clients with different requirements like luxury properties, upscale properties and mid scale properties. Since every customer is our priority, presenting you with:

  • Monarch
  • By Monarch
  • The Monarch

Monarch Guestline and Monarch Express are our midscale properties when you wish to experience comfort but have a cash crunch. At economical rates you will gain relaxing and mood lifting moments at these properties.

Need a 4 star hotel experience at affordable prices then do visit our properties Serenity by Monarch, Skysuites by Monarch and Monarch Montvert. You will enjoy a cozy and rejuvenating sophistication at slashed prices.

Experience luxury at The Monarch Chakan and The Monarch Rabale at affordable prices. We offer great ambience, elegance, style, comfort and grandeur to give an everlasting moment to cherish.

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Unlock your full potential & embark on a fulfilling journey with us.

Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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