Where Hospitality Matters

Monarch group of hotels logo
Book Now
Monarch group of hotels logo
Book Now
Menu

Contact us

Monarch Group of Hotels

Get in Touch

Experience luxury and comfort at our hotel, where every detail is designed to make your stay unforgettable. From elegant rooms to delicious dining options, we have everything you need for a relaxing and enjoyable stay. Book now and discover the perfect blend of style and comfort

    Address :

    MGOH PRIVATE LIMITED (Monarch Group Of Hotels) Office No 907, 9th Floor, Satra Plaza, Sector-19D

    CITY :

    Vashi, Navi Mumbai – 400703

    +91 93218 22963

    Phone :

    Email :

    info@hotelsmonarch.com

    Monarch group of hotels logo

    Unlock your full potential & embark on a fulfilling journey with us.

    Roles & Responsibilities

    • Handling incoming reservation requests via phone, email, or online platforms.
    • Confirming reservations and sending confirmation details to customers.
    • Coordinating with other departments to ensure the availability of rooms or services.
    • Managing cancellations, amendments,refunds and modifications to existing reservations.
    • Maintaining accurate records of reservations and customer information.
    • Excellent communication and customer service skills.
    • Attention to detail and the ability to work in a fast-paced environment.
    • Proficiency in reservation management software and tools.
    • Working in a team environment.
    Apply Job

    Roles & Responsibilities

    • Develop hiring plans for every department in the hotel based on seasonal necessities.
    • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
    • Assess, screen, and interview job candidates. 
    • Work to onboard new hires to make them feel comfortable.
    • Report on employee turnover rates.
    • Managing the salaries of the employees.
    • Execute employee retention programs such as end-of-season bonuses.
    • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
    • Serve as a liaison for employees who possess inquiries on job-related issues.
    • Collaborate accommodation, transport, and catering for our employees when needed.
    • Administer remuneration, severance, and benefits policies.
    • Make sure the hotel staff complies with relevant safety and health rules.
    • Arrange employee records such as contracts, and pay special attention to visas and work permits.
    • Maintain all employee appraisals as required by hotel management policy.
    • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
    Apply Job