Cancellation Policy

• If cancellation is done more than 3 days (72 hours) before the check-in date & time, a 10% cancellation charge on the total booking amount will be applicable.
• If cancellation is done within 3 days ( 72 hours) of the check-in date & time, on the day of check-in, or after check-in, 100% of the total booking amount will be charged as the cancellation fee.
• If the guest does not arrive on the scheduled check-in date without prior intimation (No-Show), 100% of the total booking amount will be charged.
• If cancellation is done for a booking marked as Non-Refundable, no refund will be provided, irrespective of the cancellation date. Such bookings will be clearly identified at the time of reservation.
• If an early check-out is requested, the unused room nights will be charged as per the hotel’s applicable cancellation policy.
• If cancellation is done for a long-stay booking (3 nights or more) or a group booking (3 rooms or more):
  1. If cancellation is done more than 7 days before the check-in date & time, a 10% cancellation charge on the total booking amount will be applicable.
  2. If cancellation is done between 7 days and 3 days before the check-in date & time, the guest may choose either:
     • 50% refund of the total booking amount, or
     • 70% Credit Note, valid for a future stay:
       i) Subject to room availability. The guest will be required to pay any applicable rate difference at the time of redemption.
       ii) The credit note is non-transferrable.
       iii) The credit note is valid for 90 days from the date of issue.
  3. If cancellation is done within 3 days (72 hours) of the check-in date & time, on the day of check-in, or after check-in, 100% of the total booking amount will be charged as the cancellation fee.
• If cancellation is due to Force Majeure, natural disasters, government regulations, pandemics, or other unforeseen circumstances beyond the control of the guest or the hotel, the above cancellation policy shall continue to apply. However, the hotel reserves the right, at its sole discretion, to waive or modify the cancellation policy on a case-by-case basis.
• Any applicable payment gateway charges, bank charges, international transaction fees, currency conversion charges, or other processing fees, if applicable, will be deducted from the refund amount.

Refund Policy

• If the cancellation is approved by the hotel management, the refund amount will be credited in the original mode of payment within 45 working days.