Where Hospitality Matters

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A Heartfelt Celebration at The Monarch, Chakan!

A Heartfelt Celebration at The Monarch, Chakan!

Dedication, empathy, and time are invaluable to us, and we feel fortunate to have experienced a smooth journey over the past two years at The Monarch, Chakan, thanks to these qualities. We deeply cherish the diligence of our staff in providing exceptional service to our guests. Their unwavering commitment was made possible by the support of their families, for which we are profoundly grateful.

As we contemplated how to celebrate our two-year journey, numerous ideas were proposed. However, the suggestion that resonated most was visiting an orphanage on our anniversary. Thanks to the wholehearted contribution of Mr. Vasantraj Nair, our General Manager, and his team, this idea came to fruition.

On the afternoon of May 17th, a visit to the orphanage was organised by The Monarch, Chakan. Several staff members brought grains, oil, biscuits, and cupcakes for the children. This initiative aimed to give back to the community and bring joy to the faces of these innocent children. The experience filled us with immense gratitude, pride, and satisfaction, knowing we contributed positively to society. Although the celebration was modest, without pomp and ceremony, it was grand and deeply gratifying.

 

Reflecting on Mother Teresa’s words, “Not all of us can do great things, but we can do small things with great love,” we find a profound connection. Our team was enthusiastic about sharing their joy with the children, pouring their hearts and souls into making the event successful. We believe that through this gesture, we could spread happiness in the lives of these children and, in turn, contribute to humanity on a larger scale. Our core belief remains steadfast: alongside hospitality, humanity matters, and we are always eager to serve and help.

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.