POLICIES:

Monarch Group of Hotels herein referred to as “MGOH” (collectively referred to as the “Company” or “MGOH” or “Us” and also indicated by “us”, “we” or “our”) and our affiliated companies, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us based on applicable data protection laws and regulations.

This Privacy Policy (“Policy”) applies to all visitors, users and others (hereinafter referred to as “You” or the “User”) who access or use the (i) Website of Monarch Group Of Hotels (ii) the social media accounts and/or pages that MGOH control (Sites/Apps).

Except as otherwise provided in this Policy, in general, you can visit/use our Sites/Apps without identifying who you are. MGOH will provide you with the option to deal with MGOH without identifying yourself where it is lawful and practical. However, particular sections on our Sites/Apps may require you to provide personal information in order that we may provide the products/services or information you have requested while visiting/using our Sites/Apps.

This Privacy Policy is intended to inform you of what personal information we collect, why we collect (purpose) and what we do with it (use), processing/sharing and transfer of personal information and your rights relating to such personal information shared with us.

Personal Information means any information that identifies you as an individual (‘data subject’ herein referred to as you/your’) and any other information we associate with it. In particular using a common identifier this includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, your profession and other information needed to provide a service you have requested.

Sensitive personal data or information means personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person,

WHAT PERSONAL INFORMATION WE COLLECT?

1. Personal Data

Information you give us

We may collect Personal Information shared by you on our Sites/Apps. Depending upon the site(s) and context, this information may include the following:

• Contact Information:Name, phone number, address, city, state, postal/zip code, email address
• Demographic information:Date of birth, gender, occupation, country of origin, educational details, and employer details.
• Account Information:If you create a user account on our website, then we may collect username/name, password, email, mobile number, and answers to your security question.

If you provide us with Personal Information concerning your relatives, friends or other third parties, by doing so you confirm and guarantee that you have received an appropriate consent from such third parties for the disclosure of such Personal Information to us for use for the purposes set out in this Privacy Policy.

1. Information collected automatically

Log information

Depending upon the Sites/Apps or context, we automatically collect and store certain information that your browser sends whenever you visit our Sites/Apps in server logs (“Log Data”). This includes:

• details of how you used our Sites/Apps;
• Internet Protocol address;
• device event information such as caches, system activity, hardware settings, browser type, browser language, the date and time of your visit, time spent on those pages and other statistics and referral URL; and
• cookies, web beacons and other similar technologies that may uniquely identify your browser or your Account. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites/Apps.

Information collected through cookies

Cookies are small text files that a website downloads onto your computer or other internet enabled devices (such as mobile phones and tablets) when you visit a website. The cookie will help the website recognise your device the next time you visit.

We may use both session cookies (disappear after you close your browser) and persistent cookies (remain after you close your browser and may be accessed every time you use or connect to our Sites/Apps). We may collect information like user’s IP address, geographical location, browser/device type and version, operating system, referral source, device, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of user website use through “cookies”.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.

For more information about our use of cookies please refer to our Cookie Policy.

Social Media Widgets

Our sites and applications may include social media features connected with social media platforms such as Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube and others. These features may collect information about your IP address and which page you are visiting or features you are using, and may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our Sites/Apps. Your interactions with those features are governed by the privacy policies of the companies that provide them

Tracking code in website analytics, a tracking code is a snippet of script that tracks the activity of a website user by collecting data and sending it to the analytics module. The code is generated automatically, is different for each website, and can be installed on each page that needs tracking.

Careers

Our site may include a link to our Career Section. Any Personal Information submitted through that portion of the sites, by upload or via email, will be governed as per this privacy policy

HOW WE COLLECT THE INFORMATION?

MGOH will generally collect your personal information directly from you. This may be achieved through your interactions with MGOH including interactions via our Sites/Apps, other social media applications or internet sites, telephone, email or writing to us.

MGOH may also collect your personal information from a third-party source, such as our vendors, business partners, government authorities and judicial authorities.

WHY WE COLLECT THESE INFORMATION?

Unless otherwise provided in the Policy, we may use personal information collected from the Sites/Apps in various ways including:

• To facilitate or fulfil the information, products or services you have requested.
• To contact the User for confirming your registration on our website.
• To communicate with the User to respond to his/her queries or seeking feedback or resolving disputes on the product and services.
• For business, marketing and promotional purposes such as sending information about special promotions, programs, schemes, offers, new features, plans on products/services and marketing communications that we believe may be of interest to you.
• For the legitimate business interest, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. To consider an application for a career with MGOH.
• To consider an application from prospective Vendors for partnering with MGOH.
• To educate you about us, our products and services or to understand your interest to improvise the content and performance of our Sites/Apps.
• For maintenance of high quality and standards of products and services.
• To send you important information regarding the Sites/Apps, changes in terms and conditions, user agreements, and policies and/or other administrative information
• For internal business operations including:
  1. Reviews and data analysis for the website (e.g., to determine the number, category of visitors to specific pages within the website).
  2. To manage, operate, maintain and secure our Sites/Apps, network system, and other assets and to customise/personalise your experience with us, which may include displaying content based upon your preferences.
  3. For the purposes of analysing the use of the Sites/Apps, enabling and monitoring your use of our Sites/Apps, operating our Sites/Apps, ensuring the security of our Sites/Apps, for maintaining back-ups of our databases.
  4. To help diagnose problems with our server, and to administer our Sites/Apps.
• To comply with our legal obligations or as otherwise permitted by law.
• To investigate potential breaches, or to protect the rights, property or safety of MGOH, the Users of our Sites/Apps or others.
• For any other purpose necessary or incidental to our business.
• For any other purpose for which you give your consent.

In the event we use your Personal Information for other purposes, not specified above, we will inform you about the specific purposes for processing of your personal information and, when required, our basis for doing so at the time we collect the Personal Information from you to the extent required by law.

For the purposes of clarity, we may also use your personal information in combination with information we obtain from third parties about you for the same purposes described above.

In the event that you provide any personal information on any of the Sites/Apps, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations, including those that may have different levels of privacy protection than in your own country

THIRD PARTY LINKS:

Our Sites/Apps may have links to the websites/Apps of other third parties and these third party websites/Apps may collect personal information about Users for their own purpose, in such cases, our Privacy Policy does not extend to these external websites/Apps of third parties. Please be aware that if you access these links, you will be leaving our Site(s). We encourage users to read the privacy policies of those websites/apps, as we are not responsible for their content, links, or privacy procedures

RETENTION, PROCESSING AND STORAGE OF INFORMATION:

Your personal data processed by MGOH are kept in a form which permits your identification for no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory, contractual or statutory obligations as applicable.

At the expiry of such periods, your personal data will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.

TO WHOM WE SHARE YOUR INFORMATION WITH?

We may share the Personal Information collected from the Sites/Apps with third parties as outlined in this section

1. Affiliates
   Our parent company, subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.
2. Business Partners
   1. Service Providers who perform services on behalf of MGOH and which may need information about you in order to perform their functions including but not limited to authorised service partners, call centre operators, marketing contractors, social media website providers, data entry service providers, IT agencies operating handling or maintaining Sites/Apps, storing/processing information, overseas service providers who work for us etc
   2. Vendors who are business associates of MGOH like suppliers, research and development vendors, professional advisors, agents, representatives etc.
3. Other Partners
   Any third party with whom MGOH co-brand or partner with or collaborate with or with any other third parties as may be necessary for MGOH’s business purposes or to investigate potential data incidents or to protect the rights, property and safety of MGOH and the Users of our Sites/Apps or others
4. Legal Authorities
   We may share your Personal Information in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such personal information, or to otherwise comply with applicable laws.
5. Changes in Corporate Structure or Bankruptcy
   In the event that MGOH is involved in a merger, acquisition, reorganisation or sale of assets, bankruptcy, your information may be transferred as part of that transaction. We also may retain a copy of such information.

We DO NOT use or disclose Information for purposes other than as mentioned in this Policy, except with the consent of the User providing such Information or as required by law.

INTERNATIONAL SHARING AND / OR TRANSFERS OF YOUR PERSONAL INFORMATION

MGOH is a global company and therefore uses global dealers, distributors, vendors, subcontractors and other business partners, as well as global IT systems and applications. We may require the transfer of PI/SPI to other third parties that are located outside of the MGOH’s country of business. We shall develop a standardised approach for protection of data moving across borders. We will adopt appropriate technical and administrative controls that apply well to cross border data flows to act as an accountability framework for information management as a whole and including natural checkpoints for each step of international transfer.

ACCESS AND ACCURACY

MGOH wants to maintain only accurate information about the users. You can request access to your personal information by contacting us at info@hotelsmonarch.com . Upon receipt of appropriate identification information, and where required by applicable Data Protection Laws, MGOH will provide you with access to the information that it maintains about you.

YOUR RIGHTS

At MGOH, we take your privacy very seriously, and we never monetize your information; we use it to enhance your experience. When it comes to your privacy rights, we want to make sure you have everything you need to make informed decisions. You have the right to: 

• Right of Access – You have the right to be informed why and how we collect your personal data, how we will use this information, who we share it with, what are the security measures we take to protect this information and what your individual rights are; We will publish this information in this Privacy Notice. MGOH shall provide a copy of the personal information undergoing processing. For any further copies requested, please note that MGOH may charge a reasonable fee based on administrative costs
• Right to Rectification – You have the right for inaccurate or incomplete data we hold to be updated.
• Right to Erasure – Except in very specific cases where provided by law, you have the right to request that we delete any Personal Information which we are holding about you.
• Right to Restriction of Processing – Except in very specific cases where provided by law, you have the right to restrict processing of all or some of your personal information (e.g., if we have no legal right to process it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
• Right to Data Portability – You have the right to receive your personal information or to transmit that information to another controller in a structured, commonly used and machine-readable format.
• Right to Object to the Processing – You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. Such right can be exercised at any time where your personal data is processed for direct marketing purposes
• Right to object being subjected to a decision based solely on automated processing, including profiling.
• You may opt-out of receiving non-essential (promotional, marketing-related) communications from us & or our Affiliates/Business Partner/Other Partners/Third Parties. If you want to opt-out from any such communication as mentioned above from MGOH then you may send an email to DPO email ID (as mentioned under “Contact Us” section of this policy).

At any stage, you can withdraw your consent to the retention/storage/processing of your Personal Information and MGOH shall erase the Personal Information withdrawn by you unless there is a contractual obligation or legal requirement/obligation to retain/hold it or otherwise permitted by law to retain it. However, upon such withdrawal, the Company will not be able to communicate with you and provide you with certain information on product and/or services which are required for fulfilment of any obligation.

MGOH may be allowed by law, in particular in case of excessive or manifestly unfounded request, to charge a fee for fulfilling your request, subject to applicable conditions. 

HOW WE PROTECT YOUR INFORMATION?

Our Sites/Apps have stringent security practices and measures in place to protect the personal information provided to us. Our database stores Personal Information in a secure environment that is designed to safeguard it from loss, misuse, wrongful disclosure, destruction and alteration. The security measures are reviewed periodically by MGOH to keep pace with business, technology and regulatory changes.

• The security and confidentiality of your Personal Data is important to us and MGOH has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as MGOH. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure
• We have physical, electronic, and procedural safeguards that comply with the applicable laws to protect personal information about you. We seek to ensure compliance with the regulatory requirements to ensure the protection and preservation of your privacy.
• We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.

CONTACT US

We welcome your questions, comments, and concerns about privacy. If you have any questions about the Privacy Policy or our data practices, please contact us as follows:

Data Protection Officer

+91 93218 22963 / +91 8591201741

loyalty@hotelsmonarch.com 

info@hotelsmonarch.com

The Data Protection officer shall expeditiously redress the grievances, but within reasonable time as may be provided in applicable laws.

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any email to us.

UPDATES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy. Please refer to the “Updated on” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

MISCELLANEOUS

This Privacy Policy shall be governed by the laws of India and the courts in New Delhi shall have the exclusive jurisdiction to try any disputes arising thereof. This Privacy Policy shall be governed by any applicable data protection laws.

TERMS AND CONDITIONS:

Identity Proof

In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking. Anybody below 18 years of age will not be allowed to reserve any room.

Your favourite things

•  If you have made a request for a specific bed type or smoking preference, we’ll try our best to accommodate it.
• Need an extra bed in your room? No problem, we can set it up at Rs.1,500 plus applicable tax and service charge.
• Kids stay free (room only)! Two children below the age of 12 years stay for free in the same room

No smoking

The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. Should you want a smoking room, please inform us when you make your reservation. Any kind of drugs, illegal substance or any illegal material is not permissible and will be reported and legal action would be taken if found to be used.

Damage Policy

Damage and theft of hotel property

You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. MGOH has the right to charge the credit /debit card/cash in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by MGOH as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right to contact you hereby authorise us to charge your payment for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage to room

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, etc. as well as damage to sheets from for example permanent marker, dyed hair colour, fruit colour and things that make unremovable stain will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the registered guest. In extreme cases, criminal charges will be pursued.

Damage or tampering to with fire detection/ fire-fighting equipment

MGOH reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Misconduct:

If you indulge in or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) stealing, or (iii) engages in any other disturbing conduct, we can immediately report such person to the appropriate authorities and then to the nearest police station and report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.