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Baner, Pune

Serenity By Monarch

Business & Premium Residences and Suites

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Located in the heart of Pune, this spacious 3-star property is favorable for attractive and interesting nearby sightseeing to make your stay more indulgent and memorable. Maple car parking, free Wi-fi, and many such amenities make for a comfortable stay. This property is located in Wakad, 7. 7 km from the University of Pune and 10. 5 km from Pataleshwar Cave Temple. Also, Fergusson College is 11. 6 km from the hotel and Srimant Dagadusheth Halwai Ganapati Temple is 11. 7 km away. Pune Junction Train Station is 12. 6 km from this property while Darshan Museum is 13 km from the property.

Room

Deluxe Double Room with Balcony- SERENITY BY MONARCH

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Activities & Entertainment

Laundry & Facility

Internet / Wifi (Public Area & Rooms)

Onsite Parking

Our Amenities

some of biggest companies that trust our services

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+91 8591201734 /
+91 9321989463

Email

serenitypune@
hotelsmonarch.com

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Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
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Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
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