Where Hospitality Matters

Monarch group of hotels logo
Book Now
Monarch group of hotels logo
Book Now
Menu

Leadership & Team Building - An Enriching Session!

It is not at all easy to be a leader as it requires the capacity to turn vision into reality. A leader is the one who knows the way, goes the way and shows the way to his team members. A leader has to make sure that his team is together and working in coordination with each other. Even the hospitality industry requires effective leaders to run the day to day process smoothly.

Monarch Group of Hotels (MGOH) strongly believes in the principle of growth and development of its staff members. Our holistic approach to transform our employees into well-rounded professionals, who emerge as leaders is what drives their immense loyalty. We have various training programs organised to groom the staff members like Leadership and Team Building, Spoken English, Communication Skills & Public Speaking, etc. We are committed to the growth and learning of our employees. As a result, MGOH offers focused mentoring and training to enrich both professional and personal development among its staff.

One such session which was recently organised by management was Leadership and Team Building Session which spanned across two whole days wherein Managers from all departments like Front office, Accounts, Housekeeping, Culinary, Project Heads and Revenue were present. Various team building activities were conducted by the trainer Mr. Neil Vaz along with our HR & Admin manager Mr Nasir Ali and these departmental heads came together in sync to learn, understand and enjoy with each other.

On the first day, focus was on developing skills like positive attitude, gratitude, motivation, self-development, SWOT analysis, perseverance,etc were undertaken. Team was also enriched with the qualities of a good leader. Various puzzles and quizzes were asked to solve in order to lighten the mood of the session to boost morale.

In the words of Michael Jordan, “Talent wins games, but teamwork and intelligence win championships”. Rightly pointed out that team building is the most crucial aspect to function smoothly and so was the crux of all the activities on the second day of training. In the end, it was the most fulfilling learning experience for all. Innumerable action plans were allotted by the trainer to be completed on a daily basis so that the techniques learnt in the session remained ingrained in all of us.

Monarch group of hotels logo

Unlock your full potential & embark on a fulfilling journey with us.

Roles & Responsibilities

  • Handling incoming reservation requests via phone, email, or online platforms.
  • Confirming reservations and sending confirmation details to customers.
  • Coordinating with other departments to ensure the availability of rooms or services.
  • Managing cancellations, amendments,refunds and modifications to existing reservations.
  • Maintaining accurate records of reservations and customer information.
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Proficiency in reservation management software and tools.
  • Working in a team environment.
Apply Job

Roles & Responsibilities

  • Develop hiring plans for every department in the hotel based on seasonal necessities.
  • Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
  • Assess, screen, and interview job candidates. 
  • Work to onboard new hires to make them feel comfortable.
  • Report on employee turnover rates.
  • Managing the salaries of the employees.
  • Execute employee retention programs such as end-of-season bonuses.
  • Organize training programs for all hotel employees such as customer service skills training (soft skills training).
  • Serve as a liaison for employees who possess inquiries on job-related issues.
  • Collaborate accommodation, transport, and catering for our employees when needed.
  • Administer remuneration, severance, and benefits policies.
  • Make sure the hotel staff complies with relevant safety and health rules.
  • Arrange employee records such as contracts, and pay special attention to visas and work permits.
  • Maintain all employee appraisals as required by hotel management policy.
  • Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
Apply Job